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  • COVID-19 - Update for Customers

    A message from John Ruthven, CEO and Managing Director

    As the...

  • COVID-19 Response - IR's Commitment to Business Continuity

    We would like to assure our customers and partners that we have a...

  • Microsoft Teams insight is here

    IR is pleased to announce that we are part of a select group of...

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    Monitor, troubleshoot, and optimize critical systems

    Performance management and analytics for enterprise communications, collaboration, and payment systems

    Watch a demo

    Ford
    RMIT
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    CIGNA-Corporation
    Dell
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    G4S
    Accenture
    Regions-Financial-Corporation
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    NTT-Loog
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    Solutions which create clarity and insight in a world of connected devices

    Communications

    Communications

    Deliver a better user experience with Prognosis

    As communications ecosystems become more complex and more employees and customers rely on them, it’s becoming difficult to ensure a consistent, positive user experience. How do you ensure high up-time, deliver fast problem resolution and provide a solid end-user experience?

    Managed Service Performance & SLA Compliance

    Deliver service that exceeds customer expectations, every time.

    UC Network Performance Assessment

    Whether in the cloud, on-premise or hybrid, establishing consistent network quality and connectivity is crucial.

    Enterprise Voice, Video & Collaboration Management

    Simplify complex environments and deliver a positive user experience.

    Customer Experience Testing & Monitoring

    See things from the customers point of view and ensure they’re having the interaction you intended.

    Contact Center Management

    In an increasingly digital world, ensure the human interactions your customers have are high-quality.

    Call Recording Management & Compliance

    Mitigate risk and ensure compliance with your call recording systems.

    Want to checkout everything IR offers for Communications? See all our products

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    Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.

    Adam-Geffner-1

    Adam Geffner

    Principal Architect @ Asurion

    CDW

    Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000

    Andy-Kleinheinz-1

    Andy Kleinheinz

    UC Technical Architect @ CDW

    Telindus

    Prognosis saves us on average 1 - 1.5 hours per customer generated incident; so that’s a potential saving of between 140 - 210 hours a month for the team or 13 – 19 hours per engineer per month.

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    Augustin Ramazani

    UC Services @ Telindus

    Payments

    Payments

    Stay alert in real-time with Prognosis

    As the payments industry continues to evolve, providers must contend with new competitors, emerging technologies, regulatory challenges and increasing customer demands, as well as the ever-increasing risk of fraud. So how do you provide cost-effective solutions and minimize risk?

    Retailers & Merchants

    Ensure high up-time and keep customer transactions flowing.

    Card Issuers/Banks

    Deliver customer satisfaction and card security to stay ‘top-of-wallet.’

    Merchant Acquirers

    POS transactions are predicted to grow by 166% over the next 10 years, make sure you can keep up.

    Transaction Banking & Real-Time Payments

    Ensure you can keep up with shifting customer expectations and evolving regulations.

    Payment Processors

    Make sure your customers can accept any payment method, anytime, anywhere.

    Want to checkout everything IR offers for Payments? See all our products

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    Prognosis alerts us to problems immediately. We can usually tell a problem is about to occur before our network team identifies it.

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    Chad Rodriguez

    Director of Host Operations @ CSI

    SPS

    The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate.

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    Henry Wright

    Operations Manager @ SPS

    Cabcharge

    We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.

    Andrew-Skelton

    Andrew Skelton

    CEO @ Cabcharge

    LATEST NEWS
    View all news
    18 Mar 20

    COVID-19 - Update for Customers

    A message from John Ruthven, CEO and Managing Director

    As the COVID-19 pandemic continues to evolve and impact the global population, I wanted to take a moment to update you on what IR are doing to support our communities.

  • 18 Mar 20 — COVID-19 Response - IR's Commitment to Business Continuity

  • 17 Mar 20 — Microsoft Teams insight is here

  • 12 Mar 20 — IR closes record deal

  • 02 Oct 19 — IR appoints Dave Siebert as Senior Vice President – Americas